FAQs
1. What materials are your vases made from?
Our vases are crafted from high-quality acrylic or glass, designed to be both durable and visually stunning. Many of our acrylic designs feature a frosted finish to give a soft, modern touch.
2. Are the vases waterproof?
Yes. Both our acrylic and glass vases are suitable for holding water and fresh flowers unless otherwise stated in the product description.
3. Do your vases have any branding or logos on them?
No visible logos are printed on the vases to maintain their clean and elegant aesthetic. We believe in letting the design speak for itself.
4. Are the vases heavy or lightweight?
Acrylic vases are lightweight yet sturdy, making them easy to move and style. Glass vases have a heavier, more traditional feel for added stability.
5. Can the vases be used outdoors?
While our vases are primarily designed for indoor use, they can be displayed outdoors in covered areas. Avoid direct sunlight or rain exposure to preserve their finish.
6. How do I clean my vase?
Use a soft microfiber cloth and mild soapy water. Avoid abrasive sponges or cleaners that may scratch the surface—especially with acrylic vases.
7. Can the acrylic vases discolor over time?
With proper care and indoor use, our acrylic vases maintain their color and clarity for years. Avoid prolonged exposure to heat or direct sunlight to prevent yellowing.
8. Do you offer free shipping?
Yes, we offer free standard shipping on all domestic and international orders.
9. How long does delivery take?
Delivery typically takes 5–10 business days for domestic orders and 10–21 business days for international orders. Processing time is usually 1–3 business days.
10. Do you ship internationally?
Yes! We ship worldwide with free standard international shipping. Delivery times may vary based on your location.
11. Will I receive a tracking number for my order?
Yes, once your order ships, we’ll email you a tracking number so you can follow your package in real time.
12. Can I include a gift note with my order?
Yes! You can add a personalized gift note at checkout. We’ll include a handwritten or printed card with your message.
13. Do you offer gift wrapping?
While we don’t offer gift wrapping, all items come beautifully packaged in elegant, ready-to-gift packaging.
14. Can I send a vase directly to a friend or loved one?
Absolutely. Simply enter the recipient’s name and shipping address at checkout, and we’ll take care of the rest.
15. What is your return policy?
We accept returns within 14 days of delivery. Items must be unused and in original packaging. Please contact us to initiate a return.
16. Can I exchange an item?
Yes. If you'd like to exchange your item for another, reach out to us and we’ll guide you through the process.
17. What if my item arrives damaged?
We take great care in packaging, but if your item arrives damaged, please contact us within 48 hours of delivery with photos, and we’ll resolve it promptly.
18. Can I change or cancel my order after placing it?
Orders can be changed or canceled within a short window after being placed—typically within 1–2 hours. Contact us as soon as possible.
19. Do I need an account to place an order?
No account is required, but creating one allows you to track orders, save favorites, and check out faster in the future.
20. How can I contact LaVieLente Style for help?
You can reach us anytime via our Contact Us page or email us directly at support@lavielentestyle.com. We typically respond within 1 business day.